Privacy Policy for Freedom Cleans

Effective Date: 08.01.2025

At Freedom Cleans, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and other applicable laws.

1. Information We Collect

We may collect and process the following information about you:

  • Personal Information: Name, email address, phone number, and postal address.

  • Payment Information: Bank details or payment card information for billing purposes.

  • Service Information: Details about the cleaning services you request and any preferences you share.

  • Technical Information: IP address, browser type, and information about your use of our website.

  • Communication Records: Emails, messages, or feedback provided by you.

2. How We Use Your Information

We use your information for the following purposes:

  • To provide and manage our cleaning services.

  • To communicate with you regarding appointments, service updates, or customer support.

  • To process payments and issue invoices.

  • To improve our services and customer experience.

  • To comply with legal obligations.

3. Sharing Your Information

We do not sell or share your personal data with third parties for marketing purposes. We may share your information:

  • With service providers and partners who help us deliver our services (e.g., payment processors).

  • To comply with legal obligations or respond to lawful requests.

  • In connection with business transfers, mergers, or acquisitions.

4. Data Retention

We will retain your personal data for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

5. Your Rights

Under the UK GDPR, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request correction of inaccurate or incomplete data.

  • Erasure: Request deletion of your data where it is no longer needed.

  • Restriction: Request limitation on how we process your data.

  • Data Portability: Request transfer of your data to another organisation.

  • Objection: Object to the processing of your data in certain circumstances.

To exercise these rights, please contact us at hello@freedomcleans.co.uk.

6. Data Security

We take appropriate measures to protect your data from unauthorised access, loss, or misuse. This includes secure data storage and restricted access to your information.

7. Cookies and Tracking

Our website may use cookies to enhance your experience and analyse usage. You can manage your cookie preferences through your browser settings.

8. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on our website, and we encourage you to review this policy regularly.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

  • Email: hello@freedomcleans.co.uk

  • Phone: 07518 519232 or 07377 978064

  • Address: 8 Broyle Close, Chichester, West Sussex, PO19 6BG

Thank you for trusting Freedom Cleans. Your privacy is important to us.